Frequently asked questions

Is registration to the app free?

Yes, registration and use of application services

emergency  are free.

What is the emergency app for?

Waiting for an appointment does not always correspond to our

need care. When you're in the office, on the go

professional, on vacation  or that his attending physician cannot

receive us, it may be practical to be able to easily find a

care professional who can receive us immediately

and especially to know where it is.

In 2017, 7,000,000 of the 23,000,000 emergency room visits would have

could be  treated by a doctor in town. Using alturgences

when you are not in a life-threatening emergency,

you also contribute to relieving congestion in emergency services.

Does the app replace emergencies?

It may happen that only emergency services are accessible

where you are. They are therefore referenced and monitored in

the application.

If you are in a life-threatening emergency, the button at the bottom of the screen will

allows you to call 15 directly.

Which health establishments are on the map?

The health establishments on the map are establishments of establishments that we have identified or which have requested to be referenced and which meet our referencing criteria. To be referenced, an establishment must obligatorily charge sector 1 fees and practice defined schedules dedicated to consultations without an appointment.

I do not see any establishment on the map?

Only establishments immediately accessible during your search are displayed on the map.

If you do not see an establishment on the map, it is because either we have not yet identified a health professional in this area, or those present are not accessible for consultation without an appointment at the time of your visit. research. Move the map to find the nearest health facility to you. This establishment can be a health professional or an emergency service.

Why register for the app?

By registering for the application, you can access all  services provided free of charge by the application: details about an establishment,  GPS guidance, waiting time and sharing of its waiting time  with the user community.

What data is collected by the application?

No health data is collected by the application.

How do I report an error for an establishment?

Although we attach the greatest importance to the accuracy of the information present in the application, an error can slip. If you notice one, please send us the information by email at:


How do I inform a healthcare professional that is not listed in the application?

If you know a healthcare professional who meets the listing conditions of the application but does not appear on the map, you can send us their contact details by email at

How to find and follow alturgences on social networks?

Twitter: alturgences

Facebook: Alturgences Appli

Linkedin: ALTUrgences application

Instagram: alturgences

Is there a community of alert users?

Yes, to find and join the community of app users, go to Facebook and apply for membership in the ALTUsers group.



R etrouvez here all the definitions of terms used in  the Alturgences © application


  • What is the vital emergency?

    • In medicine, a life-threatening emergency is a situation where

the patient's life is in danger and where he may die

lack of rapid and appropriate care. The term can

match that of absolute emergency in medical triage.


  • What is an emergency?

    • It is a sudden situation that endangers

the survival, development and well-being of

populations and which requires immediate assistance

and exceptional.

If you are in a life-threatening emergency or in

emergency as defined above, call 15,

Alturgences © will not be of any use to you.

Other terms used on the Alturgences © application:

  • Waiting time :

Estimated duration of the period that you can spend in the waiting room from your recording until your change in a box. This estimated waiting time is calculated on the basis of information communicated via the Alturgences © application by users (Altuser ©) or the establishments themselves. The estimated waiting time may vary depending on:

  • The frequency of updating the waiting times by users (Altuser ©) during their visit or by the establishments themselves

  • The occasional change in attendance not declared by users (the Altuser ©) or establishments in the Alturgences © application


  • Selection possible by type of establishment:

An Establishment defined in Alturgences © is a place approved by the ARS that can accommodate non-vital emergency situations. Depending on the waiting time estimated by the application on the basis of information provided by the Altuser © community, you will be able to refine your search for establishments and your choice of specialty according to your needs.

  • Hospital Centers:

Hospitals, local hospitals, clinics with emergency services.  


  • Alternative Guard Houses:

The Medical Guard Houses are open to everyone and are generally located near a Hospital Center. The general practitioners on call receive patients, children and adults, who fall within their first resort skills generally from 8 p.m. and until midnight on weekdays, from 12 p.m. to midnight on Saturdays and from 8 a.m. to midnight on Sundays and days. holidays.
Its proximity to the Emergency Department (whose primary purpose is the management of cases requiring access to a specialized technical platform) makes it a complementary structure to this service and thus reduces patient waiting times.
Consultations are provided by liberal general practitioners, outside the opening hours of medical practices.

Attention, risk of increased consultations.

  • Alternative Healthcare Homes:

The day care centers or multi-professional health houses (MSP) bring together several health professionals in common premises. They are made up of at least two general practitioners and one paramedic. These generalist establishments are able to provide all types of care apart from vital emergencies and are therefore alternatives to emergencies in hospital centers.

  • Alternative Medical Cabinets:

A medical office is a room where a liberal profession related to health care is exercised (examples: specialist doctor, dental surgeon, pulmonologist, radiologist, etc.). This doctor will offer in his premises consultations related to his specialty. Thus, a gynecologist for example, will only offer consultations in gynecology. Some medical offices take without an appointment.

  • Alternative teleconsultation centers:

A teleconsultation center is a place equipped with equipment allowing you to carry out a more complete teleconsultation than simply with your phone. The equipment made available to you generally allows the doctor to perform, at a distance, additional examinations such as blood pressure, ear and throat exams, etc.

These teleconsultation centers are accessible in pharmacies, town halls, establishments open to the public, ... and accessible to all without an appointment.

  • Alternative Pharmacies / Dispensaries:

The pharmacist can advise you on what to do next, take your blood pressure, apply some emergency care such as: disinfect a wound, compress a wound that is bleeding profusely, apply a strip, treat an insect bite locally, act in case of nosebleeds, sprains, etc., but a dispensary should not be confused with a doctor's office or the emergency department (15).
The pharmacist cannot make a precise diagnosis. He cannot give injections or put stitches.

  • Search possible by selection of specialties:


- General Emergencies

- Call 15 to access it:

Establishment whose access is conditional on a prior call to 15


- Adults over 15:

Establishment that only receives patients over 15 years of age


- Cardiology


- Gynecology  


- Hands


- Maternity

- Ophthalmology


- Pediatrics

- Psychiatry

ALTUrgences Picto Gris Téléconsultation.